My Profile
Sign Out
Tickets
Knowledge Base
Login
Articles in this section
  2. I95dev Documents

i95Dev Support Platform Guidelines

Published:

  • INTRODUCTION:

We are thrilled to introduce an exciting upgrade to our support services at i95Dev! To enhance your experience and ensure we meet your needs more effectively, we have launched a new support portal.

This advanced system is designed to provide you with a more streamlined and responsive support experience. Here’s what you can expect from the new system:

  • Quicker Response Times: Enjoy faster resolution with our improved ticket management and prioritization.

  • Enhanced Tracking: Benefit from real-time updates and transparent progress tracking on your support requests.

  • Suitable Methods to create ticket: Choose from various support channels to get the help you need in the way that suits you best.

We are confident that this new system will greatly improve how we assist you and address your concerns.

Thank you for your continued trust and partnership with i95Dev. We are excited to enhance our support for you with these new features!

 

  • FLEXIBLE WAYS TO SUBMIT YOUR SUPPORT TICKET:

At i95Dev, we offer two effective ways to create a support ticket to best suit your needs:

 

  1. Email Support

To submit a support ticket via email, simply write your concern and send it to support@i95dev.com. Please be aware that while this method is straightforward, it does not allow you to track the current status of your ticket.

 

  1. Support Portal

For a more dynamic and interactive experience, we encourage you to use our new Support Portal. Accessible at https://support.i95dev.com/support, this system enables you to create a ticket and track its progress in real-time, ensuring faster responses and up-to-date information.

 

 

  • PROCESS OF CREATING A SUPPORT TICKET USING SUPPORT PORTAL:

Follow these simple steps to create and manage your support tickets through Support Portal:

 

Step 1: Account Setup or Login

  • Create an Account: If you are new to our Support Portal, begin by creating an account. Follow the registration process to set up your profile. (Know process, Go to page no 3.)

  • Login: If you already have an account, simply log in using your credentials at https://support.i95dev.com/.

Step 2: Create a Support Ticket

  • Submit a Ticket: Once logged in, navigate to the support ticket creation section. Provide the necessary details about your issue and submit your ticket. (Know process, Go to page no 5.)

 

  • KEY TO REMEMBER:

1. We recommended to create a support ticket using portal for tracking the status of the ticket.

2. Please create separate tickets of each issue for better tracking and experience.

 

 

HOW TO CREATE AN ACCOUNT

 

Step 1. Go to https://support.i95dev.com/id/signup

 

Step 2. Enter your details according to the example provided in the screenshot below.

Step 3. Activate your I95Dev account via the email verification sent from i95dev support shown below.

Step 4. Set up your password and click on "Submit" as shown in the screenshot below.

Step 5. Your account sign-up is complete.

 

 

HOW TO CREATE SUPPORT TICKET USING PORTAL

 

Step 1. Go to https://support.i95dev.com/ and login with your credentials.

Step 2. After logging in, click on the “Create Ticket” button at the top right of the screen shown below.

Step 3. Enter your details according to the example provided in the screenshot below.

Step 4. Your ticket is successfully created.
Attachments
Access denied
Access denied